You are at queue position 53…


I think I might not hold tonight…

I have tried calling Fasthosts, since they have decided to reset everyone’s control panel usernames and passwords due to an earlier security problem… I have a feeling that the poor people manning the phones today will have a very busy night. Especially since they decided to send out the new passwords by post!

They said:

Dear Customer,

We wrote to you on 18th October 2007 advising that you change the password on your Fasthosts account in order to prevent any unauthorised account access following the network intrusion we previously communicated.

Whilst we have found the vulnerability that caused this issue, and have instigated a system wide security audit to improve and enhance our current security, we also advised you to change your control panel password as a precaution.

Today we have been made aware that a small number of our customers who did not change their passwords have experienced a compromise to their FTP space.

As a result, in order to totally protect all of our customers, we have today implemented an automatic password change for every control panel & FTP password that was not previously reset.

To ensure complete security when communicating your new passwords to you, we will take the stringent measure of sending the new control panel password via Royal Mail.

Please note that the email password reminder system will not work from the time you receive this mail, to the time you log in with your new control panel password.

UNDER NO CIRCUMSTANCES WHATSOEVER SHOULD YOU TRY TO REUSE ANY OF YOUR OLD PASSWORDS

We apologise for the inconvenience that this will cause you during this period, but trust you understand that our primary concern is for our customers and for the security of their websites and data. Unfortunately, an automatic password change is the only way of ensuring that all of our customers are totally secure.

If you have any questions relating to this, please contact our Customer Support team on 0870 888 3600 or customersupport@fasthosts.co.uk, and they will be more than happy to help you.
Thank you once again for your understanding and cooperation in this matter.
Yours sincerely,

The Fasthosts Team

Leave a Reply